"Be careful when you negotiate with her," Mark said. "And don't even mention the word 'lawyer.'"
Mark's our lawyer.
Just back from an island vacation, I'd called Mark about a dispute involving the small house we'd rented for the week.
Two days after we arrived, the upstairs toilet had some issues and—before you could say, "This may not be my favorite rental"—the bathroom flooded.
Then, in a dramatic, "Wait till you see this!" moment, the flood poured down through the dining room ceiling.
You may be curious why I rented a house like this. My wife was certainly curious, although those weren't her exact words.
Apparently, I'd missed the online picture called "Our stately dining room—sometimes, ha, ha, ha, it gets soaked by upstairs plumbing run amok."
I called the owner right away. "You have a lovely home," I told her. "At the moment, it's having a few problems."
The owner agreed that the house was not livable and that she'd refund our money. Then, next day, she balked.
Well, everyone has their point of view; often it's not yours.
Still, we had followed all her instructions completely, including "call me if there are any plumbing problems."