That old saying, “The customer is always right?” Not true, says Robert Bodi. “I guarantee you the customer is not always right.”
Bodi, who, along with his daughter, Ashley Bodi, hosts a TV show called Business Beware on Biz TV, says they have a name for customers that are never satisfied. CustoMonsters.
“Every business has bad customers,” he said. “They are the customers that go from business to business to business, and they are never satisfied. They always want something free, which actually costs the consumer in the long run, because a good consumer has to pay for the CustoMonsters.”