U.S. Video

Returns made easy: Start-up seeks to improve e-commerce's return process

10 Mins Ago

While online shopping is great, no one loves the return process—packing, shipping, waiting to be refunded. Enter Happy Returns – the tech and logistics service company offers in-person returns of online goods through their nationwide network of Return Bars (located mostly in shopping malls). Happy Returns’ co-founders tell us their business model is a win for all parties: customers love skipping the post office, malls love the extra foot traffic, and retailers are able to offer free returns.