the latest Flash player

Reaching airlines though social media?

1:53 PM ET Tue, 27 Sept 2016

CNBC's Phil LeBeau reports the latest survey results on airlines' responsiveness to customers on social media.

Watch CNBC Live TV

You May Like
‹
›
Latest Video
‹
- 05:39
  
  05:39 | 29 Mins Ago
  
  This metal called neodymium is everywhere and China controls the world's supply
- 01:22
  
  01:22 | 49 Mins Ago
  
  CNBC International Midday Briefing
- 04:11
  
  04:11 | 1 Hr Ago
  
  Snap-On CEO on Q3 earnings and tariff impact
- 00:56
  
  00:56 | 1 Hr Ago
  
  FTSE MIB hits 20-month low
- 00:30
  
  00:30 | 1 Hr Ago
  
  Honeywell beats on top and bottom line
- 03:52
  
  03:52 | 1 Hr Ago
  
  Here are the odds of you winning the lottery
- 05:35
  
  05:35 | 1 Hr Ago
  
  Investors in China think US trade war is turning into a cold war and won't leave when tariffs go, says Safanad CIO
- 00:51
  
  00:51 | 1 Hr Ago
  
  Wall Street futures point to a slight rebound after the Dow sheds 300 points
- 05:10
  
  05:10 | 1 Hr Ago
  
  Oil markets and the Saudi factor
- 02:56
  
  02:56 | 1 Hr Ago
  
  US is still most attractive asset class on a global basis, says QMA's Keon
- 03:11
  
  03:11 | 1 Hr Ago
  
  Is the market seeing a re-test or a relapse?
- 02:44
  
  02:44 | 1 Hr Ago
  
  Musk introduces lower cost Model 3 on Twitter
- 04:04
  
  04:04 | 1 Hr Ago
  
  Asian markets in focus after weak China GDP
- 03:30
  
  03:30 | 1 Hr Ago
  
  Global markets and the China factor
- 03:41
  
  03:41 | 1 Hr Ago
  
  Your Friday global playbook
- 03:41
  
  03:41 | 1 Hr Ago
  
  Amazon appears to favor urban sites for second HQ: WSJ
- 03:38
  
  03:38 | 1 Hr Ago
  
  China officials pledge stock support
- 01:14
  
  01:14 | 1 Hr Ago
  
  News Update – Pre-Markets
- 00:14
  
  00:14 | 1 Hr Ago
  
  This Day in History, October 18, 2018
- 05:03
  
  05:03 | 6 Hrs Ago
  
  Italy's Tria: We need to give deeper explanations of our policy
- 03:49
  
  03:49 | 3 Hrs Ago
  
  Dialog Semiconductor expecting growth in areas like IOT and mobile: CEO
- 02:51
  
  02:51 | 5 Hrs Ago
  
  CIO: Focusing on stock picking, alpha instead of directional stocks
- 02:41
  
  02:41 | 9 Hrs Ago
  
  'Very slow' cooling of China's economy was expected: BNP Paribas
- 01:29
  
  01:29 | 9 Hrs Ago
  
  The 'currency and economy' are priorities in China: Investor
- 02:53
  
  02:53 | 9 Hrs Ago
  
  A 'consensus’ is needed before Trump and Xi meet: CSIS
- 02:04
  
  02:04 | 10 Hrs Ago
  
  A look at how the Chinese authorities could stabilize markets
- 02:11
  
  02:11 | 9 Hrs Ago
  
  'Emotions' are controlling Wall Street: CIO
- 01:14
  
  01:14 | 3 Hrs Ago
  
  CNBC International Market Open Briefing
- 04:45
  
  04:45 | 5 Hrs Ago
  
  Small US banks are 'where the action is,' EJF Investments CEO says
- 03:26
  
  03:26 | 6 Hrs Ago
  
  EU: Italy's 2019 draft budget a serious breach of EU rules
›
Top Video
‹
- 00:51
  
  00:51 | 1 Hr Ago
  
  Wall Street futures point to a slight rebound after the Dow sheds 300 points
- 11:51
  
  11:51 | 13 Hrs Ago
  
  Cramer: The Fed's attempt to preemptively curb inflation is 'a mistake'
- 24:10
  
  24:10 | 16 Hrs Ago
  
  Watch CNBC's full interview with Goldman Sachs CEO David Solomon
- 02:23
  
  02:23 | 16 Hrs Ago
  
  Dow down 470 points at session low
- 02:44
  
  02:44 | 16 Hrs Ago
  
  Expert: Gold is the most unloved sector today, but it's smart money
- 04:35
  
  04:35 | 17 Hrs Ago
  
  NEC's Kudlow: China has not responded positively to any of our asks
- 01:49
  
  01:49 | 18 Hrs Ago
  
  Will Pfizer hit $50? Is Cleveland-Cliffs a safe bet ahead of earnings? The desk takes viewer questions
- 03:04
  
  03:04 | 17 Hrs Ago
  
  Markets accustomed to low-volatility environments, says pro
- 01:40
  
  01:40 | 17 Hrs Ago
  
  Dow plunges 470 points at session lows
- 04:18
  
  04:18 | 19 Hrs Ago
  
  Meet biotech companies' biggest landlord
- 01:02
  
  01:02 | 19 Hrs Ago
  
  Higher rates hitting both home buyers and builders
- 01:11
  
  01:11 | 19 Hrs Ago
  
  Stocks sink after ECB president comments on risks in Europe
- 01:53
  
  01:53 | 19 Hrs Ago
  
  Futures Now: Crude hits one-month low
- 17:35
  
  17:35 | 20 Hrs Ago
  
  Watch CNBC's exclusive interview with former NEC director Gary Cohn
- 03:06
  
  03:06 | 20 Hrs Ago
  
  Disconnect between stock market and economy in short term
- 01:03
  
  01:03 | 20 Hrs Ago
  
  Leadership changes announced at Coca-Cola
- 02:56
  
  02:56 | 21 Hrs Ago
  
  Experts debate tech stocks: Buy or sell?
- 03:03
  
  03:03 | 21 Hrs Ago
  
  Nike story has further room to run here, says analyst
- 02:13
  
  02:13 | 21 Hrs Ago
  
  China stocks plunge
- 02:43
  
  02:43 | 21 Hrs Ago
  
  Trade war with China is the big threat for the economy, says former Fed vice chair
- 02:21
  
  02:21 | 21 Hrs Ago
  
  I don't think the Fed should take a pause right now, says former vice chair Stanley Fischer
- 04:08
  
  04:08 | 22 Hrs Ago
  
  Stocks slide on higher interest rate concerns
- 03:34
  
  03:34 | 22 Hrs Ago
  
  Third Point: Campbell's has gone stale
- 02:26
  
  02:26 | 22 Hrs Ago
  
  Navigating market volatility amid earnings and crude oil prices
- 07:45
  
  07:45 | 7:38 AM ET Thu, 18 Oct 2018
  
  Facebook co-founder on how tax cuts and economic growth impact investments
- 05:43
  
  05:43 | 7:19 AM ET Thu, 18 Oct 2018
  
  Alan Greenspan: Tightest labor market I've ever seen
- 03:39
  
  03:39 | 7:05 AM ET Thu, 18 Oct 2018
  
  The tariff effect on earnings
- 05:33
  
  05:33 | 7:13 AM ET Thu, 18 Oct 2018
  
  Here's what to watch as real estate drifts into two different markets
- 02:00
  
  02:00 | 7:44 AM ET Thu, 18 Oct 2018
  
  Greenspan: Jay Powell is extremely competent
- 01:16
  
  01:16 | 7:13 AM ET Thu, 18 Oct 2018
  
  Real estate sales fall in high-tax states, surges in low-tax
›
Must Watch Videos
‹
- 03:55
  
  03:55 | 14 Hrs Ago
  
  Who is MBS? The Prince at the center of Saudi Arabia's controversy
- 04:24
  
  04:24 | 23 Hrs Ago
  
  Here's how homeowners could look past wood and brick when building for safety in high-risk areas
- 01:35
  
  01:35 | 19 Hrs Ago
  
  Mega Millions hits a whopping $900 million, here's what to do if you win
- 03:52
  
  03:52 | 4:18 AM ET Thu, 4 Oct 2018
  
  WeWork sets its sights on corporate offices to grow its business
- 01:15
  
  01:15 | 8:55 AM ET Wed, 17 Oct 2018
  
  We asked people PayPal co-founder Peter Thiel’s go-to interview question – their answers are brutally honest
- 09:56
  
  09:56 | 12:22 PM ET Wed, 17 Oct 2018
  
  Journey Through India: Mumbai
- 01:48
  
  01:48 | 8:55 AM ET Tue, 16 Oct 2018
  
  Suzy Welch: Business buzzwords to erase from your vocabulary
- 00:50
  
  00:50 | 10:41 AM ET Wed, 17 Oct 2018
  
  How much money you have to make to be upper-class
- 10:25
  
  10:25 | 6:55 AM ET Wed, 17 Oct 2018
  
  Politics in The Villages: Retired, driving golf carts and voting
- 02:16
  
  02:16 | 8:47 AM ET Wed, 17 Oct 2018
  
  There are 3 ways to pay off student loans—here's how to choose the best one for you
- 01:58
  
  01:58 | 1:07 PM ET Mon, 15 Oct 2018
  
  We tried CBD-infused cocktails and we couldn't tell the difference
- 04:14
  
  04:14 | 3:44 PM ET Tue, 2 Oct 2018
  
  Meet the richest family in America
- 02:18
  
  02:18 | 1:12 PM ET Tue, 16 Oct 2018
  
  Self-made millionaire: Cutting out avocado toast and lattes won't make you rich—here's what will
- 02:35
  
  02:35 | 10:52 AM ET Mon, 15 Oct 2018
  
  Tilman Fertitta's five diamond Houston hotel
- 01:20
  
  01:20 | 12:29 PM ET Mon, 15 Oct 2018
  
  Sen. Elizabeth Warren has DNA test to determine Native American ancestry
- 04:15
  
  04:15 | 11:54 AM ET Wed, 3 Oct 2018
  
  How this 20-year-old rock climber sponsored by The North Face is breaking the glass ceiling
- 03:47
  
  03:47 | 12:00 PM ET Mon, 15 Oct 2018
  
  Google's Pixel 3 and Pixel 3 XL phones have fantastic features, but they come at a high price
- 00:58
  
  00:58 | 8:55 AM ET Mon, 15 Oct 2018
  
  The key advice Kevin O'Leary gives every entrepreneur
- 04:54
  
  04:54 | 12:02 PM ET Mon, 15 Oct 2018
  
  Here's what it's like to live on $100K a year in LA
- 02:41
  
  02:41 | 1:11 PM ET Wed, 3 Oct 2018
  
  New hyperloop passenger pod could reach speeds of 760 mph
- 04:11
  
  04:11 | 8:00 AM ET Fri, 12 Oct 2018
  
  This Larry Page-backed 'flying car' will cost the same as an SUV and will hit the market next year
- 01:52
  
  01:52 | 9:54 AM ET Fri, 12 Oct 2018
  
  Suze Orman: You don't need to buy a home to be financially secure
- 02:39
  
  02:39 | 8:55 AM ET Fri, 12 Oct 2018
  
  Why the 'Lady Gaga of Vietnam' is effectively banned from singing in her own country
- 03:07
  
  03:07 | 4:00 AM ET Fri, 5 Oct 2018
  
  Paying for college: What you need to know
- 02:11
  
  02:11 | 9:45 AM ET Fri, 12 Oct 2018
  
  Why you shouldn't panic when stocks are getting slammed
- 04:36
  
  04:36 | 11:45 AM ET Thu, 11 Oct 2018
  
  Amazon's new content chief outlines studio's strategy
- 07:00
  
  07:00 | 12:01 AM ET Wed, 10 Oct 2018
  
  John Legend: Of course they've told me to 'shut up and sing'
- 01:20
  
  01:20 | 11:50 AM ET Wed, 7 Feb 2018
  
  Here's how you can get more done by working less
- 01:41
  
  01:41 | 10:45 AM ET Mon, 2 April 2018
  
  Wharton's top professor: This is how to bounce back from criticsm
- 01:12
  
  01:12 | 8:28 AM ET Wed, 10 Oct 2018
  
  Suze Orman: What I learned from my biggest money regret
›
CEO Interviews
‹
- 04:11
  
  04:11 | 1 Hr Ago
  
  Snap-On CEO on Q3 earnings and tariff impact
- 10:44
  
  10:44 | 9:33 AM ET Wed, 17 Oct 2018
  
  Tilray CEO on Canada legalization, growth and the cannabis industry
- 06:45
  
  06:45 | 7:32 AM ET Wed, 17 Oct 2018
  
  United's Oscar Munoz on Q3 results, jet fuel and Q4 outlook
- 05:16
  
  05:16 | 7:27 AM ET Wed, 17 Oct 2018
  
  Canopy Growth CEO on marijuana legalization
- 24:13
  
  24:13 | 7:05 AM ET Tue, 16 Oct 2018
  
  Watch CNBC's full interview with BlackRock's Larry Fink
- 04:14
  
  04:14 | 10:49 AM ET Mon, 15 Oct 2018
  
  Lululemon founder: 'Athleisure' term is totally lame
- 04:39
  
  04:39 | 6:07 AM ET Mon, 15 Oct 2018
  
  Shoe start-up Allbirds co-CEO on origin story and going brick and mortar
- 04:43
  
  04:43 | 2:18 PM ET Fri, 12 Oct 2018
  
  Tilman Fertitta: Sports gambling is going to totally change in the next 5 years
- 03:59
  
  03:59 | 10:48 AM ET Fri, 12 Oct 2018
  
  Anaplan CEO on the stock's surging IPO debut
- 01:41
  
  01:41 | 8:25 AM ET Thu, 11 Oct 2018
  
  Southern Company CEO: 530,000 customers affected by hurricane at peak
- 03:43
  
  03:43 | 7:17 AM ET Thu, 11 Oct 2018
  
  Demand has never been healthier for our brand and product, says Delta CEO
- 04:41
  
  04:41 | 1:05 PM ET Wed, 10 Oct 2018
  
  WarnerMedia CEO John Stankey on HBO, CNN, and company growth
- 08:04
  
  08:04 | 11:54 AM ET Tue, 9 Oct 2018
  
  Adidas CEO on business in North America, tariffs and Kanye West
- 04:15
  
  04:15 | 9:59 AM ET Tue, 9 Oct 2018
  
  Mattel CEO on film unit and toy industry
- 04:33
  
  04:33 | 7:46 AM ET Tue, 9 Oct 2018
  
  ThirdLove CEO on disrupting the bra space
- 03:06
  
  03:06 | 6:33 AM ET Fri, 5 Oct 2018
  
  LaSalle Network CEO: Job numbers have never been healthier
- 03:26
  
  03:26 | 2:27 PM ET Thu, 4 Oct 2018
  
  Guardant Health CEO on its soaring IPO debut
- 04:15
  
  04:15 | 7:35 AM ET Thu, 4 Oct 2018
  
  AT&T Communications CEO: Haven't seen anything as game-changing as 5G in my career
- 07:15
  
  07:15 | 10:59 AM ET Wed, 3 Oct 2018
  
  Sonos CEO on growth plans, competition in the smart home market and tariffs
- 06:28
  
  06:28 | 8:45 AM ET Wed, 3 Oct 2018
  
  Turo CEO on the future of car sharing
- 10:01
  
  10:01 | 10:59 AM ET Tue, 2 Oct 2018
  
  Stitch Fix CEO on earnings, growth and customer acquisition
- 04:31
  
  04:31 | 8:55 AM ET Fri, 28 Sept 2018
  
  Robert Kraft: There's a misconception about NFL news ratings
- 08:59
  
  08:59 | 8:45 AM ET Fri, 28 Sept 2018
  
  Kraft CEO on New England Patriots, NFL ratings and the trade war impact
- 05:15
  
  05:15 | 8:15 AM ET Fri, 28 Sept 2018
  
  Pizza Hut CEO on the NFL deal, augmented reality and mobile orders
- 03:54
  
  03:54 | 8:33 AM ET Thu, 27 Sept 2018
  
  DocuSign CEO on automating agreements and blockchain
- 06:45
  
  06:45 | 7:09 AM ET Thu, 27 Sept 2018
  
  Hershey CEO: Snacking growth is outpacing center-of-the-store growth
- 08:49
  
  08:49 | 7:04 AM ET Thu, 27 Sept 2018
  
  Edge-centric, cloud enabled data enterprise is going to be the future, says HPE CEO
- 02:56
  
  02:56 | 7:00 AM ET Thu, 27 Sept 2018
  
  Okta CEO on the future of cloud
- 03:35
  
  03:35 | 8:23 AM ET Wed, 26 Sept 2018
  
  No correlation between Oath CEO leaving and push away from content,says Verizon CEO Hans Vestberg
- 04:21
  
  04:21 | 8:16 AM ET Wed, 26 Sept 2018
  
  Global Citizen and Verizon CEOs on the festival's corporate giving message
›

Reaching airlines though social media?

You May Like

Latest Video

Top Video

Must Watch Videos

CEO Interviews

News Tips

CNBC Newsletters