CNBC Investigation: Inside the world of a private jet company

4:00 PM ET Wed, 9 Jan 2019

Behind its elite image, a CNBC investigation found that JetSmarter has left behind a trail of broken promises and outraged customers who call the company a fraud, as well as falling short on its promises to investors. JetSmarter denies the allegations and says it's more positive about the health of the business than ever. And despite the company saying it has the most rigorous safety standards in private aviation, members told us about security concerns on JetSmarter flights. Our story debuts on Thursday, Jan. 10 on CNBC.