Tailspin: JetSmarter customers voice security concerns

7:00 AM ET Thu, 14 Feb 2019

In the wake of a CNBC investigation into JetSmarter, the company sent an email to members touting its security. Now, CNBC has learned that the company’s safety and security plan was designed with guidance from Tom Ridge, former Secretary of the U.S. Dept. of Homeland Security, and a JetSmarter board member. And JetSmarter members say the company does not always follow what it says are strict security procedures.