A profitable 2020: Twilio founder and CEO Jeff Lawson discusses the company's epic year

Jeff Lawson knows a thing or two about growing a company in challenging economic times. He founded Twilio, the cloud communications software company, during the worst days of the Great Recession. Now, in 2020, the four-time CNBC Disruptor 50 company has ridden a surge in revenue to surprise profitability. In discussion with CNBC's Julia Boorstin, Lawson tells the story of Twilio, and shares his take on the future of digital transformation in a post-pandemic world.