Keeping Employees Happy On The Front Lines

As the founder of Hearsay Systems and the current CEO of Service Cloud for Salesforce, Silicon Valley veteran Clara Shih knows a thing or two about keeping workers happy and engaged even in the most demanding roles. We'll talk to Clara about the changing nature of customer relations, get her tips on navigating this new era of remote and hybrid work, and hear her strategies on winning the war for talent in a tight market.