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Obamacare plan is 'Dickensian nightmare:' NY lawsuit

Doctor medicine
Peter Dazeley | Getty Images

What's the prescription for this man's frustrating, fruitless quest to find a doctor on his Obamacare plan? Going to court.

A Yale Law grad is suing a New York insurer, claiming that the $620.69-per-month health plan he bought failed miserably in its promise that its website would be available to help him find a primary care physician "anytime."

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"Sadly, nothing could be further from the truth," said Jon Fougner's lawsuit against Empire BlueCross BlueShield, which was first reported by the New York Daily News.

"Something is rotten in the Empire State," Fougner's suit begins. "It's not just that beggars can't be choosers. With Empire, beggars can't even be beggars."

Fougner bought a so-called platinum plan from Empire BlueCross BlueShield on New York's Obamacare exchange in July, after he moved from New Haven, Conn., to Manhattan.

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Fougner, who filed the case himself, said that after he looked on Empire's site for doctors near him who were accepting new patients, it listed 30 physicians. But he soon found problems with all of those doctors, who either didn't take the Empire plan, weren't taking new patients, had disconnected numbers, had incorrect numbers listed or didn't call him back, the News noted.

(Photo: Jon Foughner)

And when he finally got an appointment with a doctor not on that list who thought she did accept the plan, he learned from her receptionist shortly afterward that wasn't the case.

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"The receptionist claimed that in her years of experience, no other plan had caused her such confusion," Fougner's suit said.

"You feel like you're in some Dickensian nightmare, you've finally solved it, and then . . . no," he said.

Empire BlueCross Blue Shield declined to comment on the suit when contacted by the News.

The full story can be read here: "Frustrating" runaround for health plan customer