Best Buy's website suffered sporadic technical issues throughout the Thanksgiving weekend, creating an extended outage during one of the year's busiest shopping periods.
After a litany of shopper complaints engulfed the retailer's Facebook and Twitter feeds late Friday afternoon, the company initially attributed the blackout to heavy traffic. However, consumers were still complaining about the lack of service early Saturday, suggesting the problem could be more serious.
"BestBuy.com has experienced record levels of website traffic," according to a company statement issued Friday evening. "This has affected site performance and we have temporarily taken the site down in response. We are taking measures to restore full performance of the site as quickly as possible."
The website continued to face challenges Saturday morning, as some users were unable to purchase items they'd selected. @BestBuySupport, one of the retailer's verified Twitter handles, suggested online shoppers try checking out on the mobile site instead.
The site also experienced issues around 9 a.m. Thursday morning when CNBC tried to load it, and separate media reports noted that it also was down late Wednesday night.
Upset shoppers took to the retailer's Facebook page to vent their concerns.
"Well, after a good few hours of setting up what I'm gonna get for my first potentially amazing Black Friday..... you crash," a Facebook user named Sean Martin wrote. "If you intend to be one of the leaders among sales in technology and electronics. ....... maybe, just maybe you should know how to run tech."