Want 17 hours of your life back? Consider outsourcing some of your customer-service woes.
A growing number of companies is offering to shoulder the burden of bill negotiations, fee waivers and other customer service problems — for a price.
GetHuman.com, known for revealing company phone tree shortcuts, started a resolution service Wednesday, charging $5 to $25 per case depending on the company. The higher rates are reserved for "the companies where we already know there's a two-hour wait time and a complex process ahead," co-founder and chief executive Christian Allen said.
"For the most part, people coming to us have really reasonable problems," said Allen, such as erroneous cable bill charges and airline refunds. "From our perspective it's an easy case to fight."