Enter multiple symbols separated by commas

RBS' services back online after outage on Cyber Monday

Justin Sullivan | Getty Images News

RBS said its customers were reporting that services were coming back online after the bank's online and debit card payments failed Monday evening.

The British bank apologized to its customers and said it would confirm when all systems return to normal service.

"If customers have been left out of pocket as a result of these system problems, we will put this right," said RBS in a statement.

(Read more: Why IT might be the biggest problem facing U.K. banks)

Millions of customers across the United Kingdom were unable to withdraw cash, pay for goods or use telephone and online banking services as RBS and its retail banking unit Netwest's online systems and debit cards failed on Monday evening.

Online sales lead holiday rush before Cyber Monday)

The bank's Irish unit, Ulster Bank, also reportedly faced similar technology glitches.

(Read more: It's 'Cyber Monday': Here's what to expect)

RBS, which is 82 percent owned bythe UK government, faced a probe by the Financial Conduct Authority in April when technology failure left customers unable to avail the bank's card and online services.

A software upgrade gone wrong also led to similar problems for RBS' customers in June 2012.

Follow us on Twitter: @CNBCWorld

Contact Europe News


    Get the best of CNBC in your inbox

    Please choose a subscription

    Please enter a valid email address
    To learn more about how we use your information,
    please read our Privacy Policy.

Europe Video

  • Why Greece matters so much to investors

    Larry McDonald, head of US macro strategy at Societe Generale, says that investors care about Greece because of the fears associated with a Grexit, change of currency, and of contagion with Spain.

  • Hackers are becoming more sophisticated: CEO

    Michael Brown, CEO of Symantec, says that to avoid hack attacks, companies must spend even more on protection by keeping up-to-date with the technology that they're deploying.

  • FIFA's Blatter has to go: FA Chairman

    Greg Dyke, chairman of the Football Association, explains why FIFA cannot rebuild its reputation, while its current president, Sepp Blatter, is still there.