An update from the Japan-based company is due on February 10.
Mt Gox is the third-biggest bitcoin exchange in the world, representing around 14 percent of total bitcoin trade in the last week, according to Bitcoinity.org.
However, it has recently experienced lengthy delays when exchanging bitcoin into U.S. dollars. It has also suffered a series of public relations disasters, including when the U.S. Department of Homeland Security seized its bank account in May 2013, saying it had never property registered as a money services company.
Customers took to social media this Thursday to express their dissatisfaction about the latest halt to trade, but reminisced about Mt Gox's pioneering service during the fledgling days of bitcoin.
(Read more: Bitcoin crashes 20% on China clampdown fears)
Bitcoin is a "virtual" currency that allows users to exchange online credits for goods and services. While there is no central bank that issues them, bitcoins can be created online by using a computer to complete difficult tasks, a process known as mining. Some 12 million bitcoins are believed to be in circulation, with a cap of 21 million — meaning no more bitcoins can be created after that point.
—By CNBC.com's Matt Clinch; Follow him on Twitter