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After Storm, Businesses Try to Keep Moving

For John Selldorff, the best news of the day was that his employees were safe and the power was back on at his company's factory in Fairfield, N.J. But all around the plant, electricity and phone service were still out — and the manager responsible for that part of the business couldn't get out of his driveway because of a fallen tree.

Allison Joyce

In fits and starts, businesses across a broad swath of the East Coast struggled to recover on Tuesday from Hurricane Sandy, even as executives conceded that it would be days, at least, before things returned to normal.

Manufacturers like Mr. Selldorff's company, Legrand, a maker of electrical equipment, were among the hardest hit, with normal production not expected to resume in Fairfield until early next week.

In New York City, banks and other financial services firms predicted that they would be mostly back on their feet when financial markets reopened Wednesday and customers began to venture out to local branches.

JPMorgan Chase's headquarters on Park Avenue and its principal trading floors a few blocks north on Madison Avenue are set to reopen Wednesday, as are at least 100 hub bank branches in New York, New Jersey and Connecticut that were stocked with extra cash before the storm.

"I think power in New York City will be a challenge," said Frank J. Bisignano, co-chief operating officer of JPMorgan Chase. "We're not talking about weeks, but we are talking about more than a day."

For many companies, as for individuals, the big question mark was when power providers and other utilities would be functioning reliably again.

(Read More: El-Erian: What Super Storm Sandy Means for the Markets)

More than five million households in New York, New Jersey and Connecticut were without power Tuesday afternoon, as utilities worked to repair downed lines.

Like the power companies, Verizon Communications, the largest wireline phone provider in New York, was hit hard.

On Monday night, the company posted a photo of the first floor of its office at 140 West Street in Lower Manhattan, which had been flooded with three feet of water. Bill Kula, a spokesman, said the storm surge from the hurricane flooded Verizon's central offices in Lower Manhattan, Queens and Long Island, causing power failures.

In some cases, even its backup power systems failed, leading to the loss of voice, Internet and television services in those areas.

Mr. Kula said the company would have to work with the power companies to pump water out from underground and dry off equipment. He added that many Verizon employees were working from home or from other offices, and that many workers from elsewhere had been rushed to New York to help with the restoration efforts.

"It couldn't have happened in a more challenging location, in the largest city where we provide wireline services, but it's not unprecedented for us to have to undergo herculean efforts to restore service," Mr. Kula said.

He added that a priority for Verizon was the financial district, where it is the primary wireline provider, affecting many businesses. "We have crews working around the clock to do everything we can to ensure the financial district is fully up and running," he said.

At JPMorgan Chase, about 25,000 employees worked remotely on Monday, but that figure dropped to 15,000 to 20,000 on Tuesday as lights went out across the region.

On a typical day, about 2,000 to 3,000 employees work through the bank's remote computer system.

Some retailers, like Ace Hardware, rushed to reopen stores and stock them with everything from extra batteries to mops and cleaning supplies, said John Venhuizen, the company's president and chief operating officer. Of Ace's 500 stores in the region directly affected by the storm, about 450 managed to open on Tuesday.

All told, the lost output from and overall effects of the storm could shave as much as 0.6 percentage points off annualized fourth-quarter economic growth, according to an analysis by IHS Global Insight.

Some sectors, like fuel providers, seemed to have escaped the worst of Hurricane Sandy's wrath. As technicians returned to some idled refineries, their early reports suggested that regional gasoline and fuel supplies would not be seriously affected by the storm.

The Philadelphia Energy Solutions refinery in Philadelphia, the largest in the Northeast with a production capacity of 335,000 barrels a day, appeared to have suffered no serious damage and was expected to restart quickly. Several other regional refineries have shut down at least some operations, and it may take several days to return to full production. But with vehicle traffic down drastically because of the storm, no gasoline shortages are expected, and gasoline futures prices have generally been stable.

(Read More: Sandy Helps Push Gasoline Prices Lower)

However, the Phillips 66 refinery in Linden, N.J., is closed, along with three regional storage terminals, and power failures may delay a return to normal operations. The company said that the refinery, which has a production capacity of 238,000 barrels a day, remained without power and that there was some flooding around the plant.

Nearby, a smaller refinery operated by Hess in Port Reading, N.J., also lost power Monday night and was not operating on Tuesday. Energy experts said it would probably take at least two days for power to return to the two New Jersey refineries.

Several ports used for delivery of a million barrels a day of imported fuels have also been shut down, along with the northern leg of the Colonial Pipeline, which brings petroleum products from the Gulf Coast in the event of power failures.

The nation's automakers are expecting the storm to hurt sales across the affected areas of the East Coast, where many car dealerships shut down as early as Monday, and as far west as Ohio and Michigan.

Auto sales for October will be reported on Thursday. With vehicle sales up 14 percent in the United States so far this year, the industry has been a notable bright spot in the economy. But car companies are expecting many consumers to avoid their showrooms as long as the severe weather continues.

"It's looking like October will end with a whimper," said Jay Cooney, a spokesman for Ford Motor Company in Dearborn, Mich.

Because of the advance notice of the storm conditions, Ford dealers were able to move much of their on-site inventory to other places before the hurricane hit, Mr. Cooney said. The company also asked its suppliers to stock up on certain parts in case of weather-related shortages.

Many health insurers said there had been little or no disruption to their businesses, because employees were able to work remotely and the companies had put in place measures at their offices to minimize any potential effects.

Aetna, a large health insurance company, closed its Hartford headquarters on Monday but reopened the offices, which have their own generator, on Tuesday. Company executives had been preparing for the hurricane since late last week, said a spokeswoman, Cynthia Michener.

Even on Monday, Aetna employees were able to work by logging into the company's network remotely, Ms. Michener said. Of the company's 35,000 employees, 22,600 connected remotely. Those employees were able to process claims, analyze insurance risk and answer customers' questions.

At the headquarters of Hubbell, a maker of power components, in Shelton, Conn., a skeleton crew relied on a backup electrical system for essential operations, said Timothy H. Powers, the company's chief executive. Most managers worked from home, as did customer-support staff in Connecticut.

"You can't work unless you have power," he said. "I'm hoping we're back up by Thursday."

Reporting was contributed by Reed Abelson, Brian X. Chen and Katie Thomas in New York, Clifford Krauss in Houston and Bill Vlasic in Detroit.