We have hit a strange period in the working world. We are waking up to the obvious fact that people go to work, and not machines.
We don't need to adopt machine scripts or to stop being human just because we are at work. Work is a human place, and we can celebrate that fact, rather than pretend that people operate the same way machines do.
One of the biggest differences between people and machines is that people deserve to be treated like people wherever they are.
We all know how to talk to people, how to be casual and friendly, how to tell jokes and how to be human. The problem is that lots of other people, including lots of people in management positions, are stuck in an outdated mindset. They think that at work, we have to be stiff and formal.