"I evaluate how long it will take to respond to an email," says the CEO of Trust Science. "Those that take under two minutes, I will respond to right away and clear out first. Those that will take under 10 minutes, I do next — I batch them, meaning I'll respond to them two to three times per day. Those that will take longer, I will respond right away and indicate that it may be a day or two before I can get back to them.
"This way, everyone gets a response within 24 hours and expectations are set properly. This approach keeps the emails at under 10 per day. Not having a lengthy inbox keeps me productive and stress-free — and more importantly, those counting on me also get timely responses, which increases overall productivity."