Emotional Balance or Emotional Self-Management is being able to keep disruptive emotions and impulses in check, to maintain your effectiveness under stressful, or even hostile, conditions. With emotional balance, you find ways to manage your emotions.
The CNC machinist's boss who "blew up" showed a lack of this skill. Does it matter if a boss blows up at an employee? Research shows that employees remember most vividly negative encounters they've had with a boss. They remember it much better than the positive encounters.
They also said that after that encounter, they felt demoralized and didn't want to have anything more to do with that boss.
Ask Yourself: How do I handle stress? Does my upset leak out and impact the people around me? What would my coworkers say if asked about how well I manage my emotions?
Achievement Orientation means we strive to meet or exceed a standard of excellence. We look for ways to do things better, set challenging goals, take calculated risks.
The financial services team leader would score low on achievement orientation. Her "aim low" strategy meant she and her team didn't stretch to produce even more. With the achievement competence, you have high standards for yourself and for others. You continually learn how to improve performance by working with your team. The drive to achieve predicts effectiveness in managers.
Outstanding executives set goals, know the steps to attain them, and keep track of how they're doing. Achievement orientation predicts success in jobs like sales, where there's a clear numerical goal and continuous feedback so you can measure how you're doing and change accordingly.
Ask Yourself: What level of goals do you set for yourself? Easy-to-hit targets, ambitious objectives, or unrealistic fantasies? How do your goals impact your motivation and your performance?
Positive outlook is the ability to see the positive in people, situations, and events. It means persistence in pursuing goals, despite setbacks and obstacles. You can see the opportunity in situations where others would see a devastating setback. You see others positively and expect the best from them. You believe that changes in the future will be for the better.
The product development team leader lacked skill in this area, only being able to see the competitor's accomplishment as another failure. Research shows that positive outlook tends to lead to very positive emotions. Countless studies show that positive emotions, in turn, lead to better performance, greater loyalty, higher motivation, and to outstanding customer service.