For many millennials, talking on the phone is a lost art. Texting and email take precedence over actual conversations. In fact, one survey found that 74 percent of millennial respondents in the U.S. would rather send a text than talk.
But just because you may prefer to make plans with friends using emojis doesn't mean you don't need to know how to answer a call at work or ace a phone interview for a job.
CNBC Make It spoke with etiquette expert Kimberly Pope, founder of The Pope Institute for Polish, Poise and Etiquette, on the proper way to answer a phone and hold a professional conversation. Here are six guidelines to follow to keep your phone conversations friendly, succinct and productive. It's easier than you might think.