KEY POINTS
  • Artificial intelligence-driven IRS voice bots can now assist taxpayers by phone with setting up or making changes to payment plans.
  • However, some tax professionals are doubtful about the newly expanded automated service, saying it may further aggravate callers.

If you get a tax bill and want help from the IRS to set up a payment plan, newly expanded voice bots may make for faster phone service, according to the agency. But some tax professionals are doubtful about the new plan to reduce wait times. 

Artificial intelligence-driven IRS voice bots can now assist taxpayers by phone with setting up or making changes to payment plans.