Listening is a bit like intelligence — most everyone thinks they're above average, even though that's impossible.
And listening is a skill you want to be great at. A recent study conducted at George Washington University showed that listening can influence up to 40% of a leader's job performance.
"The word listen contains the same letters as the word silent." –Alfred Brendel
There's so much talking happening at work that opportunities to listen well abound. We talk to provide feedback, explain instructions, and communicate deadlines. Beyond the spoken words, there's invaluable information to be deciphered through tone of voice, body language, and what isn't said.