Bariso points to a specific example of Musk's emotional intelligence: An email he sent to employees in June in light of claims that the Tesla manufacturing factory had high injury rates.
Although he sent out an email earlier this year sharing his concern about the safety of his workers and ensuring the claims were overstated, Musk sent out a more detailed note reiterating his unease and consideration for Tesla employees. He even offered to put himself in his employees' shoes.
Industry news site Electrek published an excerpt of the staff-wide email:
No words can express how much I care about your safety and wellbeing [sic]. It breaks my heart when someone is injured building cars and trying their best to make Tesla successful.
Going forward, I've asked that every injury be reported directly to me, without exception. I'm meeting with the safety team every week and would like to meet every injured person as soon as they are well, so that I can understand from them exactly what we need to do to make it better. I will then go down to the production line and perform the same task that they perform.
This is what all managers at Tesla should do as a matter of course. At Tesla, we lead from the front line, not from some safe and comfortable ivory tower. Managers must always put their team's safety above their own.
Some of the key phrases in the email that demonstrate Musk's emotional intelligence include using language such as "how much I care," "it breaks my heart" and "so that I can understand."