But according to a new survey by Bankrate.com, 72% of respondents are still taking trips to the grocery store amid the pandemic, rather than ordering in and using delivery services.
In fact, only 24% of people indicated they've been ordering in — 13% of people have been doing so through local grocery delivery services, 13% through national grocery services, like AmazonFresh or Instacart and 7% say they are using meal-kit services, like Blue Apron.
The survey, which was conducted between April 29 and May 1 by Bankrate.com and market research firm YouGov, included 2,659 adults in the U.S. to analyze national grocery habits.
So why is everyone still going out to shop?
"I believe a lot of this has to do with the numerous problems people are experiencing with grocery delivery services," Ted Rossman, Bankrate.com analyst, tells CNBC Make It.
According to the study, 83% of those who had groceries delivered reported delivery issues, the study found.
These delivery issues include items out of stock (54%), being unable to schedule a delivery (34%), high service fees (23%), the delivery arriving late (21%), food lacking quality or freshness (17%) and a delivery being cancelled or never arriving (16%).
"Anyone who has tried to go online and select a delivery slot knows that in many cases you're waiting a couple weeks, if you can get one at all," Steve Caine, a retail expert and partner for consulting firm Bain & Company, previously told CNBC.
Prior to the pandemic, only about 3% or 4% of grocery spending in the U.S. was online – but now that's surged to 10% to 15%, according to Bain & Company.
"The grocery delivery market is experiencing a huge surge right now, but it could backfire if customers aren't satisfied," Rossman says. "And it's a very competitive market that encompasses local services, national players, such as Instacart and Amazon and meal-kit providers."
"There's a narrow margin for error, because customers have lots of choices, during and especially after the pandemic."
Despite the less than great experience, 62% of food delivery customers reported tipping more than usual.