Office Ally Launches New “Support Suite” to Aid Providers Nationwide in Running Their Office and Delivering Efficient Patient Care

SAN ANTONIO--(BUSINESS WIRE)-- Office Ally announced today the launch of a new service designed to provide healthcare providers nationwide additional, real-time support to aid in their delivery of patient care. Office Ally is the only organization in the country offering healthcare providers a full suite of revenue-cycle management services.

Through its new 24/7 “Support Suite,” providers and their office staff can access instructional documentation, chat live with Office Ally representatives, and access the company’s interactive “troubleshooter” tool that allows users to diagnose and resolve common problems and questions. Providers also have immediate access to an online service that allows them to view the resolution for a claim rejection.

“This free, one-stop support resource is designed to make life simpler for providers and their staff by offering information in a quick and easy-to-utilize format,” said Brian O’Neill, president and chief executive officer of Office Ally. “The more efficiently we can get information to providers and answer their questions, the more efficiently their office can run; and that aids both themselves and their patients tremendously.”

Office Ally’s Support Suite has several hundred educational documents in its knowledgebase and will continually be enhancing that library over the coming months. As a result, users now have immediate access to information on each one of Office Ally’s products and services plus everything from eligibility verification to claims to meaningful use for electronic health records.

“We know from experience that different people like to communicate in different ways, and that’s why we’ve built our Support Suite around both phone and Internet support,” said O’Neill. “This service also allows users access to both our customer support staff as well as our technical support team whenever needed. That means that customers’ questions can be answered quickly and courteously so they can get on with providing patient care.”

Customer support has always been at the forefront of Office Ally’s mission. Last year the company opened a new state-of-the-art customer call center and training facility in San Antonio to accommodate the increased demand that accompanied its record-setting growth. The 17,000-square-foot call center was expressly designed to allow the company to better serve providers nationwide through specially trained customer service representatives, trainers and technicians. The center also houses space for onsite training for local providers who want to avail themselves of that service.

Office Ally is the only organization in the country offering healthcare providers a full complement of revenue-cycle management services including a patient portal, electronic health records, a practice management system, a clearinghouse and a billing service all under one company. Founded in 2000 the company currently works with more than 175,000 providers and 5,400 insurance carriers in all 50 states. It also houses eligibility for nearly 400 IPAs and small health plans. Its complete suite of interactive ASP Internet-based solutions includes a patient health registry – Patient Ally™, electronic health records – EHR 24/7™, practice management – Practice Mate™, clearinghouse and case-connect tool. All of Office Ally’s products and services are offered at minimal or no cost to providers, with customer and technical support available 24/7. Further information may be obtained at www.officeally.com.