U.S. Bank is refunding about $48 million in the latest federal settlement by a major bank over improper billing for extra credit card products that customers didn't receive.
The Consumer Financial Protection Bureau announced the agreement Thursday with U.S. Bank, the sixth-largest bank by assets. The bank was ordered to repay about 420,000 customers who signed up for credit monitoring products and charged for services they didn't receive. In addition, the Minneapolis-based company is paying $9 million in penalties to the CFPB and the Treasury Department agency that oversees national banks.
It was the latest in a string of sanctions against major banks over billing for credit card "add-ons," which are optional products or services sold to cardholders at additional cost. Federal regulators have been examining the financial industry's marketing of add-ons for several years, after consumer complaints and bank inspections alerted them to the problems.