"There's no doubt the problems people are finding with their vehicles have increased," said Renee Stephens, vice president of U.S. automotive quality at J.D. Power. "You can tell the consumer is frustrated."
How frustrated? J.D. Power surveyed more than 33,000 owners of 2013 models, and their comments ranged from issues about spotty navigation systems to poor connectivity.
"I stopped using it completely because it was a big pain …. to scream at people while I was driving," one owner wrote in their survey response.
"I would speak commands, it responded with something else. I ended up giving up," another person told J.D. Power.
The comments and poor scores highlight a major problem for automakers, dealers and technology companies that have targeted the auto industry for growth. Over the last five years, millions of Americans have bought new cars and trucks, in part because those vehicles came with the promise of letting people stay connected while driving.
"Their expectations are based on everyday experiences with their smartphones where they work in lots of different areas, but in some vehicles, they don't work," Stephens said.