Human-centric automation enables the digital transformation you need to innovate and survive. That might be new cloud-based services that drive top line revenue, or mobile apps that make it easier for your customers to transact with you on the move, or finally, even Internet of Things solutions that exchange data remotely opening up entirely new business models.
In the past, automation has often been associated with removing labor from a process to cut costs and resources. By contrast, human-centric automation lights the blue touch paper on disruptive, digital transformation opportunities throughout the organization—like cloud, mobile and Internet of Things, which deliver revenue growth.
Just as crucially, those expensive IT staff that are sat hunched over a PC monitoring various processes are now free to use their knowledge, skills, and experience to work with the business to develop next-generation ideas.
Several years ago, the stark message for big business was "innovate or die." That's just as true today. The world is moving fast—customer expectations are changing, and competitors are always catching up and threatening to take away business.
Whatever the solution, human-centric automation opens the door to a multitude of other business opportunities. And in the process, those humans you free from the mundane will be happier, more productive and loyal. So as long as humans are part of the business equation, which I believe will be forever, let's set them free to innovate!
Todd DeLaughter is chief executive of Automic.