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United Airlines is beginning to build momentum on its customer service and financial deliverables, CEO Oscar Munoz said Tuesday after the company reporting earnings that exceeded expectations.
With earnings per share at $3.11, UAL beat Street estimates by 5 cents a share. Revenue came in at $9.91 billion, versus estimates of $9.09 billion.
Munoz attributed the success to the company's new leadership, which he told CNBC has implemented new strategic measures meant to "unlock our potential."
"We see the possibility of being the best airline in the world across all assets, so this is another quarter in the step towards that journey," Munoz told "Squawk Box."
The CEO said he is excited to see the company delivering on its promises and providing financial benefits to its shareholders. As it continues to work through and monitor its weaker markets, particularly trans-Atlantic travel, Munoz said the focus remains on running a lucrative, efficient business.
"I've always rejected the cultural notion that you … have to have a tradeoff between efficiency and productivity in customer service. And so we have to do both, it doesn't have to be a tradeoff," he said.
The CEO said this method opens the door for revenue growth, which he hopes the company's industry-experienced leadership will continue to "propel forward."