The election revealed the country's extreme anxiety over the future of jobs, but fears about robots and automation are overblown, technology executives said Tuesday.
Bots are over-hyped and not always that intelligent, said Twilio CEO Jeff Lawson. Messaging platforms that allow people to volley questions and answers back and forth with robot customer service agents are a long way off the type of technology that will replace actual human jobs, he said.
The comments came at Code Enterprise, a conference in San Francisco about the future of work.
Companies have figured out that people prefer to interact with bots for simple problems like changing a flight reservation, but people still need help from other people to handle more complex problems easily, Lawson said. There's too much optimism about where the technology is today, he added.