Ever experience terrible customer service? Or been hit with an unexpected fee — or received a product that wasn't as-promised? Even if you have, you may not have felt it was worth taking action: One study found that 96% of unhappy customers never complain to a business that has dissatisfied them.
But if you're not complaining, you're missing out on an opportunity to get better service, save money and even improve your mental health, according to research. Proactive complainers are "most likely to get the assistance, remedies and other benefits they seek," a Pepperdine Law Review article points out, whereas staying silent gets you squat.
The key to complaining and actually getting results? Know when to do it, and how to do it, so you can get money back and not feel guilty about lodging a complaint. These five steps will help you get what you want.
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