The Fed is expected to cut rates Wednesday, but it is unlikely to tell markets what they want to hear on future rate cuts.Market Insiderread more
Pelosi said Trump should not have tried to address China's trade practices in a way that opened Americans up to financial pain.Politicsread more
The fallout from two fatal crashes of Boeing 737 Max planes has ensnared the manufacturer's most-loyal customer: Southwest Airlines. The carrier has canceled thousands of...Airlinesread more
Brent crude oil jumped the most in history in the previous session after attacks on Saudi's oil industry disrupted the kingdom's production.Marketsread more
In the survey, conducted after the third in the Democratic Party's series of debate, the former vice president draws 31% compared to 25% for the Massachusetts senator. At 14%,...2020 Electionsread more
Stocks rose slightly on Tuesday, but gains were capped as the Federal Reserve kicked off a two-day monetary policy meeting.US Marketsread more
The U.S. Air Force's top general says he hasn't received direction to send additional bombers to the Middle East after what is believed to be Iranian attacks on Saudi Arabian...Defenseread more
Facebook has partnered with Ray-Ban maker Luxottica to develop augmented-reality glasses code-named 'Orion', people familiar with the matter told CNBC.Technologyread more
"I believe the path to 'health care for all' is a path following the lead of the Affordable Care Act," House Speaker Nancy Pelosi tells Jim Cramer.Health and Scienceread more
The pet food and product retailer posted net sales of $1.15 billion, topping estimates of $1.13 billion, according to a survey of analysts by Refinitiv.Retailread more
E-cigarette maker Juul Labs Inc.'s sales have been halted on two websites in China, just days after it launched in the world's biggest tobacco market.Biotech and Pharmaceuticalsread more
JetBlue travelers will soon be able to file complaints or get answers from the airline through any communication channel they choose, including Facebook Messenger, Twitter and texts.
The airline just signed a deal with a start-up called Gladly to overhaul its customer service systems.
Additionally, JetBlue Technology Ventures is investing alongside GGV and other venture firms in a $36 million series C round of funding for Gladly, bringing the company's total capital raised to $63 million.
When it comes to customer satisfaction, airlines consistently rank in the lowest-third of all brands. And customer complaints about airlines have spiked in 2017, following a viral video showing United Airlines workers dragging a customer off a plane.
JetBlue is rated the best airline in the 2017 American Customer Satisfaction Index, so it's noteworthy that the company is making it more convenient for customers to channel their feedback.
"People just don't want to call in anymore," said Bonny Simi, president of JetBlue's corporate venture group. "So we are aiming for omnichannel communication that is on at all hours, that can take advantage of AI to resolve customers' issues as quickly as possible, and that will work with all of the important messenger apps."
Joseph Ansanelli, Gladly's CEO, told CNBC his start-up is an eventual "alternative to Salesforce."
Unlike ServiceCloud by Salesforce, or other incumbent customer service platforms, Gladly shows agents a single view of the communications between a company and a customer.
Ansanelli said Gladly enables large corporations to handle customer service via phone, email, text and Facebook Messenger. It will roll out support for mobile and web chat apps and Twitter. The company is using its funding for hiring and further software development.