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Boeing shares fell Tuesday after the company canceled a conference call with airlines to discuss systems on the 737 MAX, the model that crashed in Indonesia last month, killing all 189 people aboard.
A 737 MAX operated by Lion Air crashed Oct. 29. the first major accident involving the Boeing's latest version of its popular narrow-body plane. Since the crash, investigators have been looking at whether or not the pilots were fully aware of changes in the software of the 737 MAX for a particular part of the plane and how it reacts in extreme situations.
Instead of a conference call, the aerospace giant will continue contact with individual airlines on a regular basis, CNBC has learned. Boeing has steadily spoken with different operators of the 737 MAX during the last two weeks.
But the reaction Tuesday by Boeing shareholders furthers the perception that the company has not been forthright with its customers. Airlines, as well as members of the pilot's union, told CNBC that Boeing had not provided detailed updates about changes to the 737 MAX's software system.
However, CEO Dennis Muilenburg adamantly denied in an email to employees on Monday that Boeing has withheld information.
"Continued media speculation has introduced false assumptions. It's important you know the facts to the extent we can share them at this stage of the investigation," Muilenburg wrote in the email.
"I have supreme confidence in all of you and our products, including the 737 Max, but when it comes to safety, our standards of excellence can never be too high," Muilenburg added.
Indonesian investigators are expected to release a preliminary report regarding the Lion Air crash on Nov. 28 or 29.
Boeing shares fell as low as $296.61 a share on Tuesday, dropping more than 4 percent. The stock later recovered much of its losses, closing down 1 percent at $317.70 a share.
– CNBC's Phil LeBeau and Meghan Reeder contributed to this report.