- The announcement that Miguel Patricio is replacing Bernardo Hees as Kraft Heinz CEO raises questions over what went wrong at the food conglomerate and what steps the new CEO must take to turn the ailing giant around.
- Industry insiders and experts say the cost-cutting approach by private equity firm 3G Capital fell apart because Kraft Heinz failed to invest enough in its brands.
- They also say the company allowed relationships with retailers to deteriorate and lost employees with in-depth industry knowledge.
Brazilian private equity firm 3G Capital built its reputation by scooping up iconic consumer brands, aggressively cutting costs and using those savings to fund acquisitions.
That strategy at Kraft Heinz — the company 3G formed when it teamed up with Warren Buffett's Berkshire Hathaway in a $49 billion deal — didn't work. Kraft Heinz hasn't done a major transaction since the 2015 merger. Its share price is less than half what it was when the deal was announced. Last quarter, the company slashed its dividend by 36 percent and wrote down two of its biggest brands, Kraft and Oscar Mayer, by $15 billion. It also disclosed an investigation by the Securities and Exchange Commission into its accounting and procurement practices.
Now, it needs to rebuild a company that was once emblematic of powerful marketing and iconic brands. The executive they're putting in charge of those efforts is Miguel Patricio, a 52-year-old native of Portugal, who was named CEO on Monday, effective July 1.
Unlike outgoing CEO Bernardo Hees, a partner at 3G Capital, Patricio has no direct affiliation with the private equity firm. Hees spent his early years running a Brazilian railroad company; Patricio has spent decades in the marketing industry, including two decades at Anheuser-Busch InBev, part of which he spent as chief marketing officer. AB InBev is affiliated with 3G Capital but not owned by the private equity firm.
During his run at AB InBev, Patricio oversaw brands including Budweiser and Stella Artois, boosting sales growth excluding impact from mergers and acquisitions by high single digits. The brands accounted for nearly a third of overall such growth in 2018. In his final year as chief marketing officer, AB InBev was the most awarded brand owner at the Cannes Lions awards for advertising and creative communications.
Still, Hees' departure raises questions of what went wrong at Kraft Heinz and how Patricio can fix it.
Part of Kraft Heinz's struggles are due to a failed 2017 bid for Unilever, which threw an unexpected wrench into its M&A strategy. Others are a result of consumers shunning older, bigger food brands for healthier eating. It has also been hurt by the pressure retailers are facing as they react to their own competitive threats.
But many of the issues boil down to how the company was run in recent years. Industry insiders and experts said 3G failed to invest enough in its brands, allowed relationships with retailers to deteriorate and lost crucial employees with in-depth knowledge of the food industry.
Kraft Heinz extracted roughly $1.7 billion in savings over two years. The company helped support those savings by slashing research and development and tightening marketing dollars, analysts say. It also cut 2,500 jobs — roughly 5 percent of its workforce — within a month of the merger. Then, three months later, it slashed another 2,600 jobs.
Partially because of the culture that 3G instilled, none of the business unit heads in place when Kraft and Heinz merged are in the same role, and many have left.
Kraft Heinz clamped down on paying retailers for in-store promotions and shelf space, believing its status as the third largest U.S. food company gave it more bargaining power. In 2017, it lost a vital contract for its Planters peanuts business with Walmart's Sam's Club amid a spat over pricing pressure, according to people familiar with the matter. While Kraft Heinz later got the contract back, its net sales of salted snacks that year fell 28 percent, according to FactSet. (A Sam's Club spokeswoman declined to comment on negotiations with a specific supplier).
"We may have made a mistake in terms of trying to push hard against certain ... retailers and finding out that we weren't as strong as we thought," Buffett said on CNBC earlier this year.
The company also shifted its focus from pumping out scores of new products that often fall flat for Big Food brands to taking limited "big bets" on new products. It redid its Oscar Mayer facilities at a rapid-fire rate but was plagued with operational issues, analysts said.
Despite a stronghold in dairy, Kraft Heinz was slow to invest in trends like artisanal cheese, say analysts. Meanwhile, companies like artisanal meat brand Columbus Craft Meats tried to capitalize on consumer perception of Kraft Heinz meats as being old and processed, launching a marketing campaign with the hashtag "nobaloney," a person familiar with Columbus's strategy said.
"When Heinz acquired Kraft, there was a hope that with a foreign background they would be able to inject some new ideas into the portfolio, but in hindsight the efforts weren't broad or aggressive enough," said Wells Fargo analyst John Baumgartner.
"They did have some small successes, like Just Crack an Egg, pulling out artificial ingredients, but overall, the efforts just weren't impactful enough in aggregate." He was referring to the breakfast brand Kraft Heinz launched in 2018 that allows consumers to make an egg scramble in under two minutes.
The strategy's shortcomings were evident in the results of some key brands, which ceded ground to competitors.
For example, Oscar Mayer's share of the lunch-meat industry fell from 34 percent to 30.5 percent from 2015 to 2018, according to Nielsen data. Rival Hillshire, owned by Tyson Foods, saw its share jump from 7 percent to 9 percent in that period, while private label lunch meat grew from 15 percent to 18 percent.
Buffett and executives at 3G have acknowledged they made mistakes. Appointing Patricio as CEO is taking that acknowledgement one step further.
"My profile will bring a much more consumer-centric [vision]," Patricio told CNBC in an interview Monday. He also stressed that he would focus on improving Kraft Heinz's speed, sales growth and brand building.
Before Monday's shakeup, Kraft Heinz had hired only one external U.S. senior executive during the past two years — General Counsel Rashida La Lande.
Prior to the reshuffling, Kraft Heinz's executive team was comprised of a number of Latin Americans that did not grow up with the iconic Kraft American brands. Unlike Heinz's products, like ketchup, many of Kraft's food products — such as Oscar Mayer bologna — are uniquely popular in the United States.
Despite not being a 3G partner, Patricio will be surrounded by executives of the firm, including CFO David Knopf, U.S. zone president Paulo Basilio and Chairman Alexandre Behring.
Hees isn't going far — he'll be taking a more active role at 3G Capital, according to an internal memo obtained by CNBC.
The firm has been actively scouting out new acquisitions, people familiar with the situation say, including deals in the chemical sector — implying it's very much a believer in its strategy, despite the challenges at Kraft Heinz. A spokesman for 3G Capital did not immediately respond to a request for comment Tuesday.
Patricio inherits a mountain to fix. The depth of the company's ailments will not be clear until Kraft Heinz files its annual report. The company has twice delayed the filing as it finishes investigating its accounting and procurement practices following the SEC inquiry.
The company, meanwhile, is saddled with brands like Maxwell House coffee and Breakstone's cottage cheese that are tougher to promote than Budweiser beer. Many of them have particularly strong competition from retailers like Costco and Walmart that offer cheaper in-house versions.
Under Hees, Kraft Heinz said it would sell brands that lacked a competitive advantage. The company has hired investment bank Evercore Partners to prepare a potential sale of its frozen potato brand Ore-Ida, people familiar with the matter told CNBC Tuesday, adding that the business could fetch a valuation of roughly $1.5 billion to $2 billion.
Patricio would not comment on potential divestitures Monday, which CNBC has reported may also include sales of Maxwell House or Breakstone's.
But people familiar with the industry say selling such brands isn't so easy. Typical buyers might include private equity firms that could slash costs and run them for cash, but 3G has already cut through much of the fat.
"It won't be easy lifting," Wells Fargo analysts said in a note Monday. "Mr. Patricio inherits the 'show me' story that Kraft Heinz has become."