Apple on Thursday took the unusual step of apologizing for a short advertising video promoting the company's new iPad Pro tablet after the ad was roundly criticized on social media.
"Our goal is to always celebrate the myriad of ways users express themselves and bring their ideas to life through iPad," Tor Myhren, vice president of marketing communications at Apple, told Ad Age, an advertising trade publication. "We missed the mark with this video, and we're sorry."
Apple CEO Tim Cook posted the spot on X, formerly Twitter, on Tuesday. Apple also posted it to YouTube. It showed a variety of creative tools, including a guitar, piano and metronome being pressed by a hydraulic crusher — like recent viral TikTok videos — until all the objects were compressed into the company's new tablet.
Apple has also decided not to run the ad on TV, Ad Age said.
The spot provoked derision, including extensive media coverage, as viewers said that it made Apple look out of touch, and many posted that the destruction of the creative tools offended them.
Some Apple critics claimed that the negative reaction to the ad, instead of spreading Apple's marketing message for free, was a sign the company was running out of goodwill among customers. Apple is a major advertiser and has historically been closely linked with TBWA\Media Arts Lab, its longtime ad agency, although it also does some advertising development internally.
It isn't the first Apple iPad ad in recent years to irritate some customers. In 2018, some people said they were annoyed by an iPad Pro spot in which a child asks, "What's a computer?"