Blended Learning Improves Overall Agent Performance
REDWOOD SHORES, Calif.--(BUSINESS WIRE)-- LiveOps, the global leader in cloud contact center and customer service solutions, today announced that “LiveOps Learning” social forums, gamification and e-learning won the Silver Award in the Chief Learning Officer’s “Learning in Practice Awards.” This is the fourth award in three years that LiveOps Learning has received from the publication. The annual awards recognize industry leaders who have demonstrated excellence in the design and delivery of learning programs designed to improve performance among their workforces.
LiveOps received the honor for the Excellence in Blended Technology category, which recognizes vendors that have deployed a rich mix of technology tools in support of a client’s learning program that delivers engaging learning combining multiple modalities, such as e-learning, mobile devices, social collaboration tools and gamification. LiveOps Learning delivers blended learning to improve overall agent performance. Blended learning is defined as the delivery of learning content across various formats to best address multiple learning styles.
“LiveOps is honored to win the Learning in Practice award for the third year in a row,” said Sanjay Popli, Vice President of Community, LiveOps. “This award not only demonstrates our success as a platform, but also further validates our commitment to creating tools that harness the power of a social community within our independent agent workforce. LiveOps is committed to creating tools that enhance agent motivation, social engagement and speed of performance all while adding value for our clients.”
The Learning in Practice Awards, in their ninth year, are determined by a panel of industry experts and executives from some of the world’s largest and most respected companies. Winners of the Chief Learning Officer Award were published in the September 2012 issue of Chief Learning Officer Magazine.
About LiveOps, Inc.
LiveOps is a cloud software and applications provider that maximizes every sales, support and social customer interaction to ultimately drive brand loyalty. More than 200 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, and Amway New Zealand trust LiveOps’ technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With 10+ years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood Shores, California, LiveOps supports a wide range of industries including financial, health care, insurance, retail, and high tech. For more information visit www.LiveOps.com
McGrath/Power Public Relations for LiveOps
Marta Weissenborn, 408-727-0351
Source: LiveOps, Inc.