inContact Named 2012 North American Cloud Contact Center Solutions Company of the Year by Frost & Sullivan

SALT LAKE CITY, Oct. 4, 2012 /PRNewswire/ -- inContact, the leading provider of cloud-based contact center software and contact center agent optimization tools, today announced it has received the prestigious Frost & Sullivan North American Cloud Contact Center Solutions Company of the Year Award for 2012.


"The cloud contact center industry is flourishing, and as the market matures, so do the inContact solutions," said Paul Jarman, CEO of inContact. "We're pleased to receive this honor and to gain further validation as the leader in the industry from such a well-respected third party. Our goal is to continue to provide our customers with innovative and cost-effective solutions to increase their service agility and enhance profitability and customer satisfaction."

inContact's offerings were evaluated against other key players in the market based on Frost & Sullivan's methodology. They were scored in five categories, including growth strategy excellence; growth implementation excellence; degree of innovation with products and technologies; leadership in customer value; and leadership in market penetration. The assessment includes evenly weighted scores for each category, and inContact beat its top two competitors with a score of 9.4 out of 10 possible points.

"Frost & Sullivan's independent research clearly shows that inContact has assembled and refined a versatile and expanding all-in-one cloud/hosted global contact center platform backed by a communications backbone," said Brendan Read, industry analyst, Frost & Sullivan. "It has been a contact center cloud evangelist, thereby expanding the market for all participants."

About inContact

inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based contact center software solutions. The company's services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit, and ensure ongoing customer-centric business improvement and growth. To learn more, visit

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best-practice models to drive the generation, evaluation and implementation of powerful growth strategies. Frost & Sullivan leverages 50 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 40 offices on six continents. To join our Growth Partnership, please visit

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