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West IP Communications Receives Cisco’s Highest Cloud Certifications

LOUISVILLE, Ky.--(BUSINESS WIRE)-- West IP Communications, a subsidiary of West Corporation and a leading provider of cloud-based communication applications and services, today announced that it has achieved the Cisco® Gold Partner and Cisco® Cloud Provider certifications. These certifications reinforce West IP Communications’ ability to deliver the most advanced Unified Communications-as-a-Service (UCaaS) applications available today.

West IP Communications also holds the Cisco Managed Services Channel Program (MSCP) Master certification, making it one of fewer than 25 providers in the U.S. to hold all three certifications.

“Our long-term partnership and commitment to delivering Cisco technology to our clients is a key reason we sought out and achieved these three critical Cisco certifications,” said Bob Wise, Executive Vice President of West IP Communications. “We will continue to provide our clients with world-class solutions, such as Cisco HCS (Hosted Collaboration Solution), and the professional services and expertise necessary to make every UCaaS implementation a successful endeavor.”

The Cisco Cloud Provider certification means West IP Communications is part of the Cloud Partner Program and operates its own Cisco-powered cloud to support Cisco HCS. It also proves the company’s ability to execute end-to-end cloud solutions to drive UCaaS applications across clients of all sizes. West IP Communications has demonstrated this ability through large scale contracts for Cisco HCS in both fully hosted and hybrid environments.

The Cisco Gold Certified Partner is Cisco’s highest VAR (Value Added Reseller) recognition. West IP Communications falls in the one percent of Cisco’s 12,500 partners to hold a Gold Partner status. This certification is attained only through achieving four advanced specializations: unified communications, routing and switching, security and wireless LAN. West IP Communications will be audited annually to ensure the company consistently delivers industry-leading support and maintains the rigorous Cisco standards for network expertise and support capabilities.

“By achieving status as a Cisco Gold Certified Partner and Cisco Cloud Provider in the Cloud Partner Program, West IP Communications has demonstrated a strong commitment to providing its clients best-of-breed Cisco Unified Communications services and collaborative applications,” said Eric Schoch, General Manager of Cisco’s Hosted Collaboration Business Unit. “Further, West IP Communications has shown a strong ability to effectively deliver Cisco’s Hosted Collaboration across a diverse set of client requirements.”

West IP Communications has been a Managed Services Channel Program Master Partner for more than three years, but in order to become recertifed, the company completed an extensive audit of its infrastructure, processes and procedures. West IP Communications was shown to support Cisco advanced technologies at all ITIL (IT Infrastructure Library) lifecycle phases, as well as have the proper ITIL and Cisco certified technicians in place to serve clients effectively.

About West IP Communications

West IP Communications is a leading provider of cloud-based communication applications and services – including MPLS-based application network management, hosted voice, unified threat management, advanced contact center solutions, unified messaging, collaboration tools and professional services – all delivered as a unified suite of cloud-based applications. West IP Communications’ scalable, on-demand applications and services can be integrated with a client's existing network and telecommunications infrastructure, operational processes, and employee activities, enabling a client to migrate to unified IP communications as its business requirements dictate. For more information, visit www.westipc.com or call 1-800-773-3037.

About West Corporation

West Corporation is a leading provider of technology-driven communications services. West offers its clients a broad range of communications and network infrastructure solutions that help them manage or support critical communications. West’s customer contact solutions and conferencing services are designed to improve its clients’ cost structure and provide reliable, high-quality services. West also provides mission-critical services, such as public safety and emergency communications.

Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit www.west.com.

Media Contacts:
Tech Image (for West IP Communications)
Philip Anast, 312-673-6054
philip.anast@techimage.com
West IP Communications
Bill Yackey, 502-315-5129
wyackey@westipc.com

Source: West IP Communications