Firm cites corporate culture as key to success
NEWTON, Mass.--(BUSINESS WIRE)-- Hayes Management Consulting, a leading healthcare consulting firm is ranked ninth in “Modern Healthcare’s Best Places to Work in Healthcare,” which recognizes outstanding employers in the healthcare industry on a national level. In 2011, Hayes was ranked #10.
“We are excited to be recognized as a favorite employer. Our employees are as important to us as our clients,” says Pete Butler, Hayes’ president and CEO. “As we continue to grow, it’s important to maintain our open, collaborative culture. Therefore, we hire top performers who also excel in working with colleagues and clients to build our collective knowledge and form lasting working relationships. We also have programs in place to encourage professional development and feedback.”
Hayes’ culture is referred to internally as “The Hayes Way.” To employees, this means peer support, career development, knowledge sharing, an open-door policy with management, and a say in the firm’s future. Knowledge sharing is formalized in the firm’s database, HayesInsight, a proprietary “brain trust” in which all Hayes’ latest best practices, methodologies, proven techniques, tools, and client experiences are stored and shared.
Hayes University is the firm’s internal training program. Hayes also provides funding for external education, training and certification. Employee input into Hayes’ strategy is encouraged through feedback to leadership directly, quarterly 1:1 goal meetings with managers, and employee satisfaction surveys. According to Jodi Narahara, Director of Human Resources, “This ‘feedback from the field’ helps us to improve proactively versus reactively.”
“Being named to Modern Healthcare’s list of the Best Places to Work in Healthcare for 2012 demonstrates that Hayes has built a culture where employees are supported and engaged, which benefits not only patients and customers but the employer’s financial performance as well, ” said Fawn Lopez, vice president and publisher of Modern Healthcare. “These healthcare employers are models for others who are seeking to build a successful culture, resulting in optimum performance levels and benefits for their organization.”
This year’s recognition program had 340 applications from healthcare companies across the nation.
Here are some quotes from Hayes employees:
"What I like about working at Hayes is the collaborative work environment. You can always count on a co-worker to help you out if you have a question or run into an issue. It’s great to always know you have 100 people standing behind you if you need them!" Tracy
"Managers are never more than a phone call away. They do not just drop you into a project underprepared, or only look at the money aspect of your projects. Hayes wants its employees to be happy and successful. We are supported, cross trained, and well respected." Lori
"The work effort and projects are tremendous – intriguing, challenging and always providing a path to growth…you can never get bored at Hayes. The leadership allows one to grow – in knowledge, experience and profession. Like a kid in a candy store, I feel that the projects are always exciting." Rob
Hayes works with healthcare organizations to optimize clinical and business operations, increase net revenue and improve the patient experience. Hayes consultants are experts in meaningful use, ICD-10, IT strategic planning, electronic health record (EHR) and practice management system implementation and optimization, revenue cycle management and more. Hayes also develops products to improve operational efficiency, such as its MDaudit compliance auditing software. Hayes was ranked Top Overall Professional Services Firm by KLAS for four consecutive years (2007-2010) in the “2010 Top 20 Best in KLAS Awards: Software & Professional Services,” 10th in Modern Healthcare’s “Best Places to Work 2011,” and is included in INC 5000’s list of fastest-growing companies. Learn more about Hayes at www.hayesmanagement.com.
Source: Hayes Management Consulting