Innovation in Health Professional Network Management Reduces "No Shows" and Late Arrivals
Promises No Surprises for Customers
BASKING RIDGE, N.J.--(BUSINESS WIRE)-- Hooper Holmes' (NYSE MKT:HH) Health and Wellness division today introduced a new feature designed to engineer, manage and track the on-time performance of group health screenings.
With the new myCheck-In feature each Health Professional calls an 800 number when arriving at a group screening. Hooper Holmes' event managers track these sign-ins through a real-time web dashboard. If a Health Professional is late signing in, alarms ring.
"myCheck-In helps us assure that the hundreds of biometric screening events we manage for customers each day start on time and are properly staffed," said Matt Combs, Senior Vice President, Operations for Hooper Holmes Health & Wellness. "When we see a health professional has not checked in we call the customer and let them know. We beat the customer to the communication. So we can create a fix plan to move someone around, redefine responsibilities at the event or bring in a health professional from another location. And over time, we identify trends and attack root causes."
Biometric screenings are important elements of employee health programs. They help employees live healthier lives and can save them money in health care costs. A biometric screening is a “teachable moment” that makes results actionable and helps change behavior.
Whenever employee health is involved, HR executives simply can't afford errors. A group screening that starts late can hurt an entire program, reduce participation and create more problems for overworked HR and benefits people.
"We developed myCheck-In because employers already have enough on their plate when it comes to getting employees to participate in biometric screenings," said Matt Combs. "The last thing they need is a screening that starts late or without a full staff of health professionals. If screenings back up, some employees may not be able to participate or return to work on time. We can't prevent car accidents or health professionals getting stuck in traffic, but we can be proactive in our communications to sponsors and customers and in implementing action plans."
The new system was launched nationwide on October 1, 2012. Hooper Holmes Health Professionals now use myCheck-In when the screening starts and when the event has been completed.
Hooper Holmes Health & Wellness has built a track record of innovation since it began serving wellness, disease management and managed care customers five years ago. Hooper Holmes Health & Wellness was the first to create a wholly-owned, end-to-end screening model from one company; the first to offer centralized fulfillment to ensure standardization of equipment; the first to report quality to its customers using a quarterly scorecard; the first to offer participant scheduling by phone or web; the first to offer a self-scheduling web portal for health professionals; the first to own a lab to ensure quality control and faster turnaround time, and the first to measure and report 99.7% or better participant satisfaction.
About Hooper Holmes
Hooper Holmes is a leader in collecting personal health data and transforming it into useful information, enabling customers to take actions that manage or reduce their risks and expenses. With presence in hundreds of markets and a network of thousands of examiners, Hooper Holmes can arrange a medical exam anywhere in the U.S. and deliver the results to its customers.
Hooper Holmes has four divisions. Portamedic provides a wide range of medical exam services nationwide. Heritage Labs tests millions of samples annually and helps life insurers improve underwriting performance by better applying the predictive powers of today’s tests. Hooper Holmes Health & Wellness provides a complete service for wellness, disease management, and managed care companies including scheduling support, fulfillment of supplies, blood collection kits, medical screenings, lab testing and data transmission. Hooper Holmes Services reduces the insurance sales cycle through integrated data collection, tele-interviewing and underwriting services.
This press release contains “forward-looking” statements, as such term is defined in the Private Securities Litigation Reform Act of 1995. These forward-looking statements are based on the Company’s current expectations and beliefs and are subject to a number of risks, uncertainties and assumptions. Among the important factors that could cause actual results to differ materially from those expressed in, or implied by, these forward-looking statements are our ability to successfully implement our business strategy; uncertainty as to our working capital requirements over the next 12 to 24 months; our ability to maintain compliance with the financial covenant in our credit facility; our expectations regarding our operating cash flows; and the rate of life insurance application activity. Additional information about these and other factors that could affect the Company’s business is set forth in the Company’s annual report on Form 10-K for the year ended December 31, 2011, filed with the Securities and Exchange Commission on March 9, 2012. The Company undertakes no obligation to update or release any revisions to these forward-looking statements to reflect events or circumstances after the date of this press release to reflect the occurrence of unanticipated events, except as required by law.
Burt R. Wolder, Senior Vice President, 908-953-6249
S.M. Berger & Company
Andrew Berger, 216-464-6400
Source: Hooper Holmes