The state Public Service Commission is ordering Verizon-West Virginia to deposit $72.4 million into an escrow account dedicated to improving service in the state.
Monday's order was a follow up to one issued in 2008 that directed Verizon-West Virginia to take actions to improve its services.
Commissioners said the escrow account was ordered because the company's efforts since 2008 were neither sufficient nor consistent.
PSC spokeswoman Sarah Robertson says Verizon has until Friday to say how it will deposit the money.
The money is to be used over the next several years to finance improvements ranging from restoring copper lines to conducting maintenance and hiring additional employees.
Verizon spokesman Harry Mitchell says the company is reviewing the commission's order.