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Why Americans hate shopping for cars at dealerships

Buying cars often feels like an anxiety-inducing ordeal that can last hours. Car dealers face new challenges, including a consolidating dealership landscape, tight competition, and threats from new business models promoting contactless virtual transactions during the COVID-19 outbreaks. To survive, it looks like dealers will have to keep up and find ways to accommodate buyers with significant overhauls to the car dealership experience; some experts say the way we buy cars is changing forever.
Thu, Sep 3 20205:59 PM EDT