Federal agencies will be joining the ranks of beauty salons, taco stands and other services reviewed on Yelp, and the U.S. government says it will take the online ratings into account to improve what the government calls " customer satisfaction."
Under a deal with Yelp, the government will officially recognize the public's star ratings on its federal agencies, from the Transportation Security Administration to national parks.
Frustrated travelers have already been turning to the popular website to vent about long, slow-moving airport security lines and what some have said are intrusive body scans. Now the public will be able to do it in real time, and the government says it will respond to the comments and use the feedback to improve. People can, among other things, rate bathrooms at national parks, review their experiences with the Internal Revenue Service, or assess the efficiency of the local post office.