Uber published a blog post Thursday morning that intended to clarify its tipping policy, but is instead drawing more controversy.
@danstevenduncan: Dear @Uber, We're supposed to be moving *away* from a tipping economy. If employees need tips, raise your rates!
Last week Uber proposed a $100 million settlement for a class action lawsuit over whether or not drivers were classified as employees. As part of the proposal, drivers are able to accept tips, even though there isn't a function that enables that on the app.
Uber cited two main reasons for why tipping isn't included on its app. First, the company says that the correlation between tipping and service quality isn't perfect,and that it can be influenced by personal bias. Uber cited studies that found discrimination bias affects the amount customers are willing to offer as gratuity.
Secondly, the company suggests that a tipping function could lead Uber drivers to "spend more time where tips are likely to be highest — typically the wealthiest neighborhoods."