Among all of Social Security's arcane rules, secrets, and claiming surprises, the greatest personal revelation to me has been that the agency often gives out confusing, inconsistent, and even flat-out wrong information. Color me naïve, but when I began research for our book, I assumed the Social Security Administration (SSA) was the place to go for accurate information.
I know better now, and so should you. I am not saying the SSA can't be trusted. But I am very much saying that you need to know enough about the rules to look out for yourself and to question what you're told. If you disagree with the way your claim is processed or other information you get from the agency, you absolutely should stick to your guns and stand up for yourself.