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Apple makes a house call after iTunes deletes all of customer's music

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How many Apple engineers does it take to fix iTunes? More than two, it seems.

Apple made a house call over the weekend after iTunes user James Pinkstone blogged about losing some 122GB of music in early May, according to Mashable.

Two engineers were sent to Pinkstone's home on Saturday to attempt to recreate the bug that deleted his music collection. The pair were unable to replicate the issue.

Apple did not immediately respond to CNBC's request for comment.

Pinkstone isn't the only user who has experienced issues with iTunes deleting entire libraries of music this month. The tech company is reportedly working on update to its iTunes platform.

"If you take nothing else away from this, please remember to backup your data. Redundantly," Pinkstone wrote in his blog post.

Read the full report from Mashable.