Intercom, a start-up helping businesses talk to their customers, is growing quickly.
Every 10 days, it's adding 600 new paid customers and $1 million in new annual recurring revenue, or ARR, which has quadrupled since 2015, according to the company.
The 5-year-old customer communication company based in San Francisco and Dublin now has 15,000 customers in 117 countries, including Product Hunt, Expensify, Shopify and New Relic.
Co-founder and CEO Eoghan McCabe described Intercom's core product as a messenger, similar to a WhatsApp or Facebook Messenger, that allows companies to speak directly to their customers. Intecom's messenger comes with emojis and video options, making it truly conversational.
"I really think you are going to see an aggressive move toward casual, personal, friendly and a transparent way of connecting with customers," McCabe said. "Faceless, gross, spammy brands are going to go the way of the dinosaurs."