Want to pay less to your credit card company? Make a phone call.
While most cardholders have not requested a break on either interest rates or fees recently, the majority of those who did ask were successful, a new survey shows.
In the past year — a time when interest rates were rising — 81% of cardholders who asked for a lower rate got it, and most got a reduction of between 5 and 6 percentage points, according to research from CompareCards.com.
For late-payment fees, 87% were successful getting them eliminated, and 67% got their annual fee waived (24% were given a reduced annual fee).
"I was surprised that the chances of success are sky-high for every break we asked people about," said Matt Schulz, chief industry analyst at CompareCards.com, which polled more than 1,000 people for its survey.
However, about three-quarters of respondents have not asked for any sort of reduced rate or waived fee, even as the amount of debt they carry — and the cost to finance it — has continued to climb.
The nation's credit card tab has reached $944 billion, according to NerdWallet. The average interest rate is about 17.7%, separate data from CreditCards.com shows. That compares to about 15.2% three years ago.
Since 2016, the Federal Reserve has made eight increases to a key interest rate that affects consumer debt. It recently indicated that rates won't move higher this year unless economic conditions change.
Nevertheless, getting your interest rate down is a key way to reduce the cost of carrying a balance month to month.
In the CompareCards study, the average rate reduction that survey participants had been able to get was 6 percentage points. The median — half fell above, half below — was about 5 percentage points.
Say you have a balance of $5,000 on a card that charges you 24% in interest and you pay $250 a month. It would take 26 months to pay off and you'd pay about $1,450 in interest. If you could get that rate to 18%, you'd save more than $450 in interest and pay it off two months earlier, the study shows.
Schulz pointed out that if you already are paying a lower-than-average interest rate, it's less likely you'll get a huge reduction. You can also explore 0% deals, which typically charge you an upfront fee but no interest for a certain amount of time.
And, because the poll was random, Schulz said the success rate is likely not limited to consumers with high credit scores.
"That's a really positive sign and a good indicator that even folks with not-perfect credit should take time to ask," he said. "Otherwise you could end up paying more to your credit card company than you probably need to."