Even after a significant infusion of cash, the Public Service Loan Forgiveness program is doing little in the way of forgiveness.
Just 661 out of about 54,000 applicants, or roughly 1%, of loans have been discharged under the expanded program, a government report has found.
"It's not surprising," said student loan expert Mark Kantrowitz. "The process is too complicated."
Public service loan forgiveness (PSLF) allows certain not-for-profit and government employees to have their federal student loans canceled after 10 years of on-time payments.
However, many public servants didn't qualify for one reason or another — sometimes even after they'd finished their decade of payments.
Last year, Congress authorized a $700 million fund to shore up the troubled program. The temporary expansion aimed to include more borrowers and offer some who had been denied loan forgiveness simply because they had been repaying their debt in a disqualifying plan a second chance at having their debt canceled.
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Although the Department of Education processed 54,184 requests for loan forgiveness from May 2018 through May 2019, 99% of temporary expanded public service loan forgiveness requests were still denied.
In that time, the Education Department spent less than $27 million of the $700 million, according to data released by the Government Accountability Office, which was tasked to review the expanded program.
Most applicants were rejected because they didn't properly submit the application, had not yet made 120 payments or their loans did not qualify, the GAO said in its report, which was first obtained by NPR.
In addition, the government watchdog found that many borrowers may not know about the temporary program because the information was not included on most loan servicers' websites and applying is a confusing multi-step process.
The GAO recommended combining application steps to make the process less confusing for borrowers, as well as providing more information on the program.
These are the public service loan forgiveness requirements. Often, if you don't meet one of them, you can make changes so that you do.