- Google uses artificial intelligence to help businesses improve their profit margins, says Carrie Tharp, Google Cloud's head of retail.
- "We also think that the future of retail is driven by retail intelligence," Tharp says.
- Tharp's comments come on the biggest e-commerce day of the year, Cyber Monday.
"We're helping retailers with Google A.I. to help drive their ability to do promotions, recommendations, improve their margins with dynamic pricing," Tharp said on "Squawk Alley." "So it's really helping that retail C-suite deliver on all of their financial goals."
Tharp's comments on the retail landscape come on Cyber Monday, the annual e-commerce bonanza that is on pace to generate more than $9 billion in sales, according to Adobe Analytics.
"We also think that the future of retail is driven by retail intelligence," Tharp said,.
For Cyber Monday and the Thanksgiving shopping weekend, in particular, Google Cloud has placed an intense focus on making sure websites do not crash — especially with the record sales that had been expected, Tharp said.
A Google survey from July found 10% of companies had their websites crash during Black Friday or Cyber Monday in 2018, while 40% said it happened during the last three years.
That represents a potential loss of revenue for businesses, which is why Tharp said her team has engineers "sitting with them through the actual weekend in their war rooms, making sure their systems scale no matter what happens so that there's never a break-the-internet moment for one of the retailers hosted on Google Cloud."