Gordon Bethune earned worldwide acclaim at Continental Airlines for spearheading one of the most dramatic corporate turnarounds in United States history.
When he joined the troubled carrier as President and Chief Operating Officer in February 1994, Continental consistently ranked last in every measurable performance metric, including on-time performance, customer complaints and mishandled baggage.
Bethune quickly assumed the role of Chief Executive Officer in November 1994, and was elected Chairman of the Board of Directors in September 1996. His effort to rescue the financially troubled carrier from a seemingly irreversible tailspin, as chronicled in his best-selling business novel, "From Worst to First," has made him a legend in commercial aviation. At each step, Bethune never failed to recognize the hard work of Continental's employees and credit them for the airline's progress.
Continental went on to thrive under his leadership, winning more awards for customer satisfaction from J.D. Power and Associates than any other airline. Fortune magazine named Continental among the 100 Best Companies to Work for in America for six consecutive years. In his final year piloting the airline to success, Fortune magazine ranked Continental 1994's No. 1.
Prior to joining Continental, Bethune was Vice President and General Manager of the Boeing Commercial Airplane Group's Renton Division, where he was responsible for the 737 and 757 airplanes. He began his career with Boeing in 1988, and also served as that company's Vice President and General Manager of the customer services division.
Before joining Boeing, Bethune held a number of senior management positions in commercial airlines, including Vice President of Engineering and Maintenance for Braniff and Western Airlines, and Senior Vice President Operations for Piedmont Airlines. He also has served as a U.S. Navy aircraft maintenance officer.
Bethune holds a Bachelor of Science degree from Abilene Christian University at Dallas and is a 1992 graduate of Harvard Business School's advanced management program. In addition, he holds honorary doctorate degrees from the College of Aeronautics, Farleigh Dickinson University and Montclair State University.
Bethune is a licensed commercial pilot, type-rated on Boeing 757 and 767 aircraft as well as the DC-3. He also is licensed as an airframe and power plant mechanic.
Bethune is the lead director for Park Corp, Hotels and Resorts, an emeritus board member for New York Academy of Art, and also serves on the board of directors of Sprint Corporation. He formerly served on the board of directors of Honeywell International and Prudential Financial. He retired from Continental at the end of 2004.
The engine on the Southwest Airlines plane that malfunctioned on Tuesday, killing a passenger, is "the most reliable in the world," says former Continental CEO Bethune.
Former Continental Airlines CEO Gordon Bethune discusses what he sees for airlines for the rest of the year.
Gordon Bethune, former Continental CEO, discusses Qatar Airways looking to buy a stake in American Airlines.
Gordone Bethune, former Continental Airlines CEO and CNBC contributor, discusses the House Transportation Committee hearing with airline executives, including United's Oscar Munoz.
Former Continental Airlines CEO Gordon Bethune discusses the backlash for United Continental after a video of a passenger being forcibly removed from an overbooked flight.
Gordon Bethune, former Continental Airlines CEO, discusses Boeing's deal with Iran as the country says it will only pay $8 billion of the original $16 billion agreed upon.
Gordon Bethune, former Continental Airlines chairman & CEO, gives his views on the airline industry in the light of the upcoming Trump administration.
Gordon Bethune, CNBC Contributor and former Continental Airlines CEO, discusses Warren Buffett's new bet on airline stocks and gives his thoughts on the industry as a whole.
Gordon Bethune, former Continental Airlines CEO and CNBC contributor, discusses Delta Air Lines' response to the worldwide halting of flights following a systems outage.
Gordon Bethune, CNBC Contributor and former Continental Airlines CEO, discusses the disappearance of EgyptAir 804.