ZocDoc

What
Free smartphone-based service that lets patients research doctors and dentists, and book appointments.

Disrupting
Traditional health-care industry model—specifically, individual practitioner research and access.

Source: ZocDoc

Headquarters: New York
CEO: Cyrus Massoumi
Year Founded: 2007
Number of Employees: 450
Funding: $95 million
Key Investors: DST Global, Founders Fund, Khosla Ventures, SV Angel, Goldman Sachs, Bezos Expeditions and Marc Benioff


Vital Stats

  • Idea came when CEO burst eardrum on cross-country flight and had to wait four days to see a doctor
  • 2.5 million patients a month visit ZocDoc in 1,800 locations
  • Covers 40% of U.S. population
  • Average wait time for health care nationwide: 20 days
  • 10 percent to 20 percent of medical appointments are canceled at the last minute—the "hidden supply"
  • ZocDoc provides appointments in 24 hours to 72 hours
  • Aim is to book appointments in less than one minute
  • 38% of ZocDoc appointments are booked while the doctor's office is closed
  • 40 percent of appointments take place within 24 hours
  • Offers access to 35 physician specialty areas
  • Is now being offered in Spanish
  • Launched first product since inception last October, ZocDoc Check-In, which lets patients fill out medical forms online before appointment

On Disruption

"Disruption is turning a contrarian idea into reality, and later people can’t believe this new reality was ever contrarian at all." -Cyrus Massoumi, CEO & Founder

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